Skip to main content
Page 1 of 2 ▾
»
gmdgeek
gmdgeek p Gerald Davis
88 Post(s)
88 Post(s) Gender: Male Goal: Gain Muscle Date Joined: December 12, 2015
Posted

How goes the mobile app development? 

www.getfit40.net - personal fitness blog
carend
carend g Chris Arend
10 Post(s)
10 Post(s) Gender: Male Goal: Gain Muscle Date Joined: June 6, 2016
Posted

Is there a reason I cannot access the forums from the app?

Scott_Herman
Scott_Herman a Scott Herman
7.1K Post(s)
7.1K Post(s) Gender: Male Goal: Bodybuilding Date Joined: August 8, 2008
Posted
Posted By: carend

Is there a reason I cannot access the forums from the app?

You should be able to access everything from the app...are you still having this issue where you can't access the forums?

Need 1 on 1 coaching? Send me a direct message to learn more!
carend
carend g Chris Arend
10 Post(s)
10 Post(s) Gender: Male Goal: Gain Muscle Date Joined: June 6, 2016
Posted
Posted By: Scott_Herman

You should be able to access everything from the app...are you still having this issue where you can't access the forums?

I can click the forum button, but when I try to go to the actual subforums such as FAQ's, it does not respond. Only if I look up a topic, or select my post/todays post/past post can i click on the topics.

I'm on android 6.0.1 if that helps.

carend
carend g Chris Arend
10 Post(s)
10 Post(s) Gender: Male Goal: Gain Muscle Date Joined: June 6, 2016
Posted
The app is working much better now. I can actually access the forums directly. Good job y'all.
AJFresh
AJFresh g Austin Clark
7 Post(s)
7 Post(s) Gender: Male Goal: Lose Fat Date Joined: May 5, 2021
Posted

Hey Scott,


So, I recently upgraded from Gold to Platinum+ and started one of the programs; however, I only have access on the web page. Whenever I try to access anything on the App, it asks me to upgrade to Platinum. The app also DOES show that I have a Platinum+ membership, so I'm not sure what the issue is and would appreciate some assistance. I'd like to be able to have access to workouts, meal plan, etc. from my phone. Thanks!

Scott_Herman
Scott_Herman a Scott Herman
7.1K Post(s)
7.1K Post(s) Gender: Male Goal: Bodybuilding Date Joined: August 8, 2008
Posted
Posted By: AJFresh

Hey Scott,


So, I recently upgraded from Gold to Platinum+ and started one of the programs; however, I only have access on the web page. Whenever I try to access anything on the App, it asks me to upgrade to Platinum. The app also DOES show that I have a Platinum+ membership, so I'm not sure what the issue is and would appreciate some assistance. I'd like to be able to have access to workouts, meal plan, etc. from my phone. Thanks!

@AJFresh Hey Austin!


Can you please try logging out of the app and logging back in? And if that doesn't work, try uninstalling the app and re-installing it. Once you've tried those, if the app still doesn't show you as PLATINUM+, please let me know!

Need 1 on 1 coaching? Send me a direct message to learn more!
AJFresh
AJFresh g Austin Clark
7 Post(s)
7 Post(s) Gender: Male Goal: Lose Fat Date Joined: May 5, 2021
Posted

I tried that before, but just tried again and having the same issue. The App does show me as PLATINUM+ when I look at my account info, but is still prompting me to change to PLATINUM in order to access the material. 

Scott_Herman
Scott_Herman a Scott Herman
7.1K Post(s)
7.1K Post(s) Gender: Male Goal: Bodybuilding Date Joined: August 8, 2008
Posted
Posted By: AJFresh

I tried that before, but just tried again and having the same issue. The App does show me as PLATINUM+ when I look at my account info, but is still prompting me to change to PLATINUM in order to access the material. 

@AJFresh OK, thanks for letting me know man. I'm going to get my app DEVS to look at this ASAP.


I will get your account sorted man!

Need 1 on 1 coaching? Send me a direct message to learn more!
Scott_Herman
Scott_Herman a Scott Herman
7.1K Post(s)
7.1K Post(s) Gender: Male Goal: Bodybuilding Date Joined: August 8, 2008
Posted
Posted By: AJFresh

I tried that before, but just tried again and having the same issue. The App does show me as PLATINUM+ when I look at my account info, but is still prompting me to change to PLATINUM in order to access the material. 

Can you uninstall and then reinstall the app?


This should fix the issue until the update comes out.

Need 1 on 1 coaching? Send me a direct message to learn more!
AJFresh
AJFresh g Austin Clark
7 Post(s)
7 Post(s) Gender: Male Goal: Lose Fat Date Joined: May 5, 2021
Posted

Still not working for me. I may try downgrading to Plat for a month then bumping back up to Plat+ afterwards

Scott_Herman
Scott_Herman a Scott Herman
7.1K Post(s)
7.1K Post(s) Gender: Male Goal: Bodybuilding Date Joined: August 8, 2008
Posted
Posted By: AJFresh

Still not working for me. I may try downgrading to Plat for a month then bumping back up to Plat+ afterwards

@AJFresh Seems to be an app issue. The app update should be here soon.


In the meantime, if you're using your phone, just log-in to the website on your web browser and that way you'll still have access to everything from your phone, just until the app update hits!

Need 1 on 1 coaching? Send me a direct message to learn more!
AJFresh
AJFresh g Austin Clark
7 Post(s)
7 Post(s) Gender: Male Goal: Lose Fat Date Joined: May 5, 2021
Posted

Still not working for me. I may try downgrading to Plat for a month then bumping back up to Plat+ afterwards

Scott_Herman
Scott_Herman a Scott Herman
7.1K Post(s)
7.1K Post(s) Gender: Male Goal: Bodybuilding Date Joined: August 8, 2008
Posted
Posted By: AJFresh

Still not working for me. I may try downgrading to Plat for a month then bumping back up to Plat+ afterwards

@AJFresh Even on your web browser on your phone? What about if you're logging on on your PC, is your account working properly that way?

Need 1 on 1 coaching? Send me a direct message to learn more!
AJFresh
AJFresh g Austin Clark
7 Post(s)
7 Post(s) Gender: Male Goal: Lose Fat Date Joined: May 5, 2021
Posted

Works perfectly on my PC. Just the app that I'm having issues with. I guess I could probably try using the website on my phone, but obviously I'd like the app working. Hopefully getting Platinum then bumping back up to Platinum+ does the trick.

Page 1 of 2 ▾
»
muscular strength
 You must be a Member to view or reply this tread. Please Log In or become a Member .